Who we are
Our website address is: https://ondemand-tv.co.uk
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
When you visit our website, register for an account, or make a purchase, we may ask you to provide specific contact information. This section outlines how we handle that data:
- What we collect: We may collect personal contact details including your full name, email address, postal address, and telephone number.
- How we use it: We use your contact information strictly for the following purposes:
- Service Delivery: To create your account, process your orders, and provide you with the on-demand content you have requested.
- Communication: To send you transactional emails (such as order confirmations, password resets, or service updates) and to respond to your customer support inquiries.
- Marketing (with consent): If you have opted-in, we may use your email address to send you newsletters or promotional offers. You may opt-out of these communications at any time.
- Retention: We retain your contact information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax and accounting records).
- No Sale of Data: We do not sell, trade, or rent your contact information to third parties for marketing purposes.
Additional information
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
Links to Other Websites: Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
How we protect your data
We take the security of your personal information seriously and use a variety of technical and organisational measures to protect it, including:
- Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your browser and our website (indicated by the padlock icon in your browser address bar).
- Access Controls: Access to your personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality.
- Secure Storage: Your data is stored on secure servers with firewalls and regular security patches.
- Payment Security: We do not store full credit card numbers on our servers. All payment transactions are processed by secure third-party payment providers (e.g., Stripe, PayPal) who adhere to PCI-DSS standards.
What data breach procedures we have in place
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. In the unlikely event of a data breach, we have a robust procedure in place:
- Detection & Assessment: We monitor our systems for unusual activity. If a breach is suspected, we will assess the risk to your rights and freedoms.
- Notification to Regulator: If the breach poses a risk to your rights, we will notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach.
- Notification to You: If the breach poses a high risk to your rights and freedoms, we will notify you directly without undue delay, explaining the nature of the breach and the steps we are taking to mitigate it.
What third parties we receive data from
We may receive personal data about you from various third parties and public sources, including but not limited to:
- Analytics Providers: Usage data and technical information from providers such as Google Analytics (based outside the UK).
- Advertising Networks: Aggregated data from advertising partners to help us measure the effectiveness of our marketing.
- Payment Providers: Transaction status and confirmation from providers such as [PayPal / Stripe] (contact, financial, and transaction data).
- Technical Partners: Information from search information providers or hosting providers tailored to enhance your user experience.
What automated decision making and/or profiling we do with user data
We do not currently use automated decision-making or profiling that produces legal or similarly significant effects on you.
Industry regulatory disclosure requirements
As a UK-based business, we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), the Information Commissioner’s Office (ICO), and the laws of the United Kingdom.
- We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- We are committed to the principles of data minimization, accuracy, storage limitation, integrity, and confidentiality.
- If we are required to disclose your personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, we will do so in accordance with UK law.